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Frequently asked questions
Find answers to common questions about Blackstone HVAC’s services, appointments, warranties, and more. If you have any additional inquiries or concerns, don’t hesitate to reach out to us at 602.507.0220. We’re here to help!
What areas do you service?
We service the following metro areas and surrounding.
- Cave Creek
- El Mirage
- Litchfield Park
- New River
- Paradise Valley
- Sun City
What services do you offer?
We do not currently offer 24/7 emergency services, but we do offer fast response times during regular business hours. Contact us for more information.
How often should I have my HVAC system serviced?
We recommend having your HVAC system serviced twice a year, once before the heating season and once before the cooling season. Regular maintenance can help prevent breakdowns and prolong the lifespan of your HVAC system.
How can I improve the air quality in my home?
There are several ways to improve the air quality in your home, including regular air filter replacements, air duct cleaning, and installing air filtration systems or UV lights.
How can I save money on my energy bills?
There are several ways to save money on energy bills, including regular maintenance, upgrading to an energy-efficient system, and/or installing a programmable thermostat.
How long do HVAC systems last?
The lifespan of an HVAC system depends on several factors, including the type of system, usage, and maintenance. On average, an air conditioner or furnace can last 10-15 years with proper maintenance.
What should I do if my HVAC system makes strange noises?
This could indicate a problem with the system. Contact us to schedule a service appointment to diagnose and fix the issue.
How can I schedule a service appointment?
You can schedule a service appointment by calling us at (602) 507-0220 Ext. 1 or filling out the form on our website. We'll work with you to schedule a convenient appointment time.
What forms of payment do you accept?
We accept cash, checks, and major credit cards for payment. We also offer financing through Wisetack. Please visit our Finance page for more detail. The payment isn’t collected until the work is complete.
Are you licensed and insured?
Yes! This is super important for any contractor you hire! Blackstone Heating & Air Conditioning LLC is fully licensed (AZ ROC# 335862), bonded, and insured for your protection and peace of mind.
How do I know if I need a new HVAC system?
If your HVAC system is more than 10-15 years old, uses R-22 refrigerant, requires frequent repairs, or is no longer keeping the space comfortable, it may be time for a new system.
Do you offer financing options?
We offer financing options through Wisetack to help make HVAC services more affordable. Please visit our Finance page for more detail.
How long does it take to install a new HVAC system?
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Can I perform HVAC maintenance myself?
While there are some basic maintenance tasks you can perform, such as changing the air filter, it's best to leave HVAC maintenance to the professionals.
Do you offer duct cleaning services?
Yes! We partner with DirtiDucts, an A+ rated and accredited with the Better Business Bureau, to help improve the air quality in your home or office.
What type of HVAC system is best for my home or office?
The best HVAC system for your home or office depends on several factors, including the size of the space, your energy needs, and your budget.
How often should I replace my air filter?
We recommend replacing your air filter every 1-3 months, depending on usage and the type of filter you have.
Can I replace just one component of my HVAC system, or do I need to replace the entire system?
In some cases, it may be possible to replace just one component of your HVAC system. Contact us to schedule a consultation and we can help you determine if a partial replacement is possible.
Can you help me choose a programmable thermostat?
Yes, our technicians can help you choose a programmable thermostat that's right for your HVAC system and your needs.
How can I prevent HVAC problems in the future?
Regular HVAC maintenance is key to preventing problems in the future. Additionally, be sure to change your air filter regularly and keep all registers open and unobstructed.
Blackstone HVAC LLC
Here to Help
We hope this FAQ page has been helpful. If you have any other questions or concerns, please don’t hesitate to contact us at 602.507.0220.
Mon–Fri 8:00 am – 7:00 pm
Sat-Sun – Closed